New India Assurance — claim not settled, even not registered

Address: 6-6-63, adarsha colony, anantapur, andhra pradesh, Anantapur, Andhra Pradesh, 515001

I am p abdul razak my car insurance policy number[protected].
On 21st january 2019 claimed for car damage the job is done from mgb ford anantapur on 11th feb, and from the anantapur office 'new india assurance' side instead of settling the claim here they have forwarded the file to chennai untill today claim has not settled yet, when contact chennai they said the file is sent to vijayawada, so i request you to plz settle the claim.
One complaint more during surveyors vist for car inspection mr vijaya kumar approached for bribe indirectly. I dint paid but from other he took 3500 rs.