New India Assurance — claim status in respect of my car

Address: Kaithal, Haryana, 136027

I have submitted my two claims in respect of My vehicle No. HR-06M-9111 in the month of July under policy No.[protected] & August/Sept. 2018 vide Policy No.[protected] where as 3-4 moths have been passed. My claim in the month of July was an accidental claim whereas other claim is total loss claim of the same vehicle.I could not understand as to why till date my claim have not bee settled. No response till date received about my settlement of claims. Is it good service .