New India Assurance — claim still not received for scooter

Address: Hno1170 mahipal pur near fateh house new delhi, New Delhi, Delhi, 110037

Its been over a year and i have still not recieved claim for my scooter activa 125 with policy number ([protected])
I took the claim in march, 2018 and the payment was paid my me only. They asked me to give bank details dor it but then no claim was maid from there side.
Mr jiwan agarwal was appointed for the claim but no response has come from there side also.
I would be very grateful if you look into my compalin and give me the best response asap.
Regards
Prashant sehrawat