New India Assurance — claim was not settled

I met with an accident and submitted details of all the information requested. Claim report was sent but when i call and visit they say we did not. I have the mails that they said finally that the report was found in hyd office and would be settled. It’s been 2 months and no one is answering. My policy number is[protected]. Least bothered towards their customers. Upon writing emails to them their managers feel offended. This is not fair from their part. I will reach every social media and everything i could possibly do to get my money. I have paid 17k for the bike repair since nia asked me to pay it and later they will credit it in 2 weeks time. It was not done till now.