New India Assurance — complaining for not passing my medical

My name is babita devi and i got a daughter on 17aug 2017 and policy no are 230700/34/16/04/00000004 and phs id no 24049323 and claim no. Are tp[protected].
I have done mails from last 2 months but my claim is still not passed. And i am also not satisfied with your representative reply. Look sir i am a normal middle class person and this amount matters a lot. For me so please pass this as soon as possible. If you need more information i will provide you but please pass my medical claim.