New India Assurance — coverage of damage

Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

I me with minor accident on the day of diwali. My vehicle ride the divider with metal fence. The vehicle sustained damage in the front bumper, gril, side piece, bonnet. The insurance company surveyor is denying the claim for bonnet even if the scratches are continued from bumper till the bottom of the right side mirror. The surveyor is denying the claim for bonnet for no reason.
Vehicle registration number up16 bm 6929.