New India Assurance — delay and fraud

Address: Surat, Gujarat, 395006

Hi
I my self dr saurabh patel under went neurosurgery in kokilaban hospital 28th march. I m paying my premium since last 10years to new india. My insurance clearance is delaying since last 6 months. Company manager mr. Sharma behaving rude with us.
Kindly take consider before i go to custmor forum and irda.
Policy no[protected]-00010498.
Claim no.[protected]