New India Assurance — incorrect claim on my policy

Address: Gurgaon, Haryana, 122001
Website: New india assurance

I have never claimed on my medical policy of nia however i just received a letter stating that i have claimed rs. 1, 70, 000 from swasthik hospital.
My agent has not informed me about the same.

This letter is asking for cancelled cheque kyc and other details.

Please let me know where to inform and what steps to take.
Regards
Ravinder kaur
Policy[protected]
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