New India Assurance — Insurance Claim Rejected

Address: Bangalore, Karnataka, 560029

Website: servify.in

I have purchased a phone (ONE PLUS THREE) from Amazon and with the phone i have got a servify Insurance with accidental damage protection. and now they have rejected the claim. The reason for rejecting this claim is i have purchased this phone from my cousin brothers account.
I have submitted all the required files they asked and their agents made me to pay an amount of Rs1000/- For processing fee.
Its almost been 2 months.

Reference ID: WGG7MHW OnePlus