New India Assurance — Mediclaim

Address: 600085

I have taken mediclaim policy for rupees one lakh from 2007. my policy no.[protected] from new India assurance Co. annanagar branch Chennai.
last month 2nd May 2016 I underwent appendicitis operation at narayana multi speciality hospital at white field road bangalore. total expenses for three days nearly 1.1 lakh.
I submitted the bills to raksha tpa to claim my settlement for rs. 81000 and odd.

today I got credited to my account only rs.28447/-.

I never applied for claim for the past. This is the first time.

I enquired to raksha regarding this. They said according to room rent only they will calculate all the other expenses. The room rent eligible for me is only rs. 1000/-.

my room rent is rs.6580. bed charges for four days.

my name is. V.PANKAJAVALLI.

If I am not eligible for insurance coverage of rs.1 lakh why they are informing me you can avail upto rs.1 lakh.

Please help me to get the amount as I submitted the form to raksha tpa gopalauram chennai.