New India Assurance — motor insurance claim

I have filed a claim under my policy number[protected] for my car (Maruti swift dzire) registered hr 26 bc 7632. I am being asked for irrelevant documents and around two months have passed since the claim was registered. If you check my records, i have been premium well before time, and when i need the insurance, this is what i face. Please resolve this issue or else i will share my experience on social media.

Claim no:[protected]