New India Assurance — My car insurance claim delay KL-25-D-3783 and the behavior of the survair

Address: 682025

Sir,

My name is Shamlal.S. I am from kerala.working in a finance company (Cholamandalam) as SM.I take one car insurance from u people's.my policy no;[protected].it's a bumber2bumber.then the story started .
My vehicle got accident on 6th of Jan 2017.( hitting a buffelow in a turning road at 9.pm) my vehicle on workshop 9th of Jan 2017.I inform insurance agent on that day and the survair came on 10th evening 7pm.he came and just look the vehicle and told the mechanic that one person will come on tomorrow for taking photos and he went away.I already given my orginal document to workshop including licence.next day another person come and take photo that is on 11th.he told the mechanic that to start the work.the number was fully distroyed and the right side headlight also gone.nobody contact from this insurance office to me.after completing work the mechanic call from work shop.I call the survair that the work has done.he told me that you do one thing play the full payment and relece the vehicle.I relieve the vehicle on20th Jan evening.there is no response from the servare about the insurance payment.I call him on 24th and he told me that he will collect the bills from workshope.I give my bills to workshop.after that I call him 31st Jan. I told him that I didint recive my payment.he told me that I didint revive your car documents.I contact and complaint to this landnumber [protected] this office number.he take my policy number and he told me will call back.he didn't call me .then the survair call me and told me I want that car papers send me through whats app.I sent him papers .at till time nobody contact me and I didint revive the insured payment.what the hell insurance company is this .we also have insurance in chola.we are doing almost 20 core vehicle business in Cochin area .I willnot suggest any customer to take THE NEW INDIA ASSURENCE .and about the survair.pls dont put this type of persons who lost the name the insurence company.who the bledy raskel he is .his attitude to the customers is very bady and it will lost ur ferm reputation.an #### insurance company and service.the surver name biju the king and the customer is me shamlal who is ...

Thaks
Regards
Shamlal.S
[protected]