New India Assurance — name spelling and email id correction vide policy#[protected]

Address: 560043

Hi team,

Request your immediate help with the correction of my name to sumanta ghosh instead of sumantha ghosh and the email as [protected]@live.com instead of whatever is mentioned in the policy#[protected].

Not sure who is the operator available for your contact# [protected], she seems to be least interested in helping customers and every next time i call she puts the call on hold for some stupid reason which i am not aware of.
Please place some responsible person for helping customers and not some who is just incompetent enough to handle customer's queries.
Completely not acceptable.

Your immediate intervention and help on the same would be appreciated.