New India Assurance — no one is communicating

Hi,
This is dr. Chetan shah calling you from vadodara, gujarat
First thing that i am disappointed immediately after opening your this site seeing the customer satisfaction rate is only 2%.
I doubt how are you going to tackle my this problem.
Anyways i would like to share my experience with your local office so far.
My complaint is going since last one and a half month.
My agent is after my complaint to your vadodara office since one and a half month. I also wrote email to them around 15-20 days back. Neither there is a reply to my email nor they respond to my agent.
I have emailed to [protected]@newindia.co.in and bindu. [protected]@newindia.co.in on 7th feb, 2018.
Kindly the needful and try to solve the problem as soon as possible.
Thanx.
Dr. Chetan