New India Assurance — no support from team regarding claim

Address: 122002

Even though i have taken comprehensive policy but company is not covering the damage due to rat biting. Where as other insurance companies are paying for the same case. Insurance company is not even ready to take survey. Also customer care response is pathetic. Please help me out as there is no reason why insurance companies are taking so hefty amount in terms of insurance and at the time of claiming no one tries to listen the query proper.

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