New India Assurance — non-attendance of surveyor

Address: 689581

Good day,
I alex varghese working as naval officer, met with an accident 4 weeks before. Since i have bumper to bumper insurance, i submitted all necessary documents for processing of claim for my vehicle. Three weeks passed and the insurance office cannot find a surveyor to access the condition of my vehicle.
Every time they are promising me, and till now not able to send surveyor. My vehicle is lying idle at workshop, and it seems to be utter negligent attitude to the customer. I find the service of your agent very unworthy and non-trustable.
I wish you will take necessary action. Wish you give decent reply as early as possible.

Name of your agent at mallapally office is : mr. Raveendran
Insured customer name: alex varghese