New India Assurance — non-renewal of policy : refund of premium paid

Address: Kolkata, West Bengal

Sir, I applied for renewal of 2 wheeler (PB11BN6966)policy no[protected] of National Insurance on 16.4.2018 through Greenlife Insurance Broker Ltd(gibl.in) which was expiring on 18.4.2018. Gibl instead made renewal proposal to New India Insurance vide ref. No TWNEW[protected] and accepted payment of Rs 977/- on line vide transaction id SBIPGLV[protected]NEWINDIAINSWMUMBAI, but failed to renew it till 18.4.2018, 4.30 PM. I thereafter requested gibl to cancel the renewal proposal and refund the amt. I got the policy renewed by National Insurance personally by paying Rs 1068/-.
I have made many requests to gibl and New India Insurance to refund Rs 977/- paid but in vain. Vegue replies are being sent by both the parties to my emails.

Harkirat Singh Bhatti