New India Assurance — not covering all items while claiming insurance

Address: Tumkur, Karnataka, 572102

As i met with accident on sunday. Today one survayor came to survey the behicle. He told that some left side vehicle arch and guard he will not cover under insurance as broken part not available. I was driving through one forest area at 11 pm. Suddenly dog has come. We were having ladies with us. Whether is it possible to get down the vehicle and collect all the items. Mr santosh who surveyed the vehicle told that these parts can not be covered. I didn’t do this 0 dep bumper to bumper policy to listen these silly excuses. Please look into this matter.