New India Assurance — not replying of my mediclaim policy policy no:[protected] claim ref. no: [protected]

Policy no:[protected]
Claim ref. No: [protected]

I have claimed within 15 days after my wife got operated. Hence, they required some more documents which i provided from hospital on 8-11-17.

My agent said the claim will not pass. Eventually, please give me in writing. Since then, he has been trying to get an official reply from raksha tp but i am not getting any reply.

I have to claim in another company and also raise a query in grahak suraksha but not getting any replies.

What should we do in this case