New India Assurance — not responding for claims regarding

Address: Chennai, Tamil Nadu, 600119

I am a customer of nia and i am in chennai. I met an accident where i hit a buffallo and i fell down in which my bike got damaged and i have claimed for the insurance for my bike and my policy number is[protected] and my customer id is po51225462. But the claim hubs are not at all responding.in other insurance companies the surveyors are coming to the showroom itself. But in chennai they are telling us to come to their office to claim. This is completely annoying. I felt of changing to other insurance.