New India Assurance — pending bike insurance claim

Address: Bangalore, Karnataka

I have registered a claim on oct 21, 2017 for my bike dominor 400 and yet to receive my reimbuirsement for it.
My policy no is[protected] and claim no is[protected].

As a customer there is not even a single attempt from insurance company about the claim update. I called numerous time to get survey and approval at service center and finally scanned and mailed and also sent physical copy of original bills and rest of document. This was on dec 25th, 2017.

Still no update, the customer care doesnt know anything and surveyor and branch office manager doesnt know anything either.
Please help