New India Assurance — pending claim status

Hello,
Its been more than 2 months since i had a claim on policy.
I got my policy from lucknow, uttar pradesh and i registered my claim from dehradun, uttarakhand.
I have called hundred of times but both offices are blaming each other for my pending claim instead of doing their job.
I am really disappointed in the service which has provided to me till now.
Policy no:[protected]
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New India Assurance customer support has been notified about the posted complaint.
 
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On 15th August. I tried to pay my premium but transection was unsuccessful and money was debited from my account. I had immediately sent email to technical support team . But it has been 2 days i haven't received any reply back. Below i am attaching the photo of transaction.

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