New India Assurance — policy new mediclaim 2012

Address: 403515

Sir this is in regard to my Mediclaim 2012 policy no.[protected] (customer ID 1H2980201) in which my husband was covered for 2lk an me 2lk we are with the company before 2007 and not claimed anything from company yet. Now my agent told me that this policy is stopped and we have to make new floater policy when i got the document it is showing that we both are covered for only 2lk and i had a accumulative bonus of 60, 000 for my husband and me 60, 000 separate now they say that the cummalative bonus is gone. When i went to the branch the senior told me that i can continue with my Mediclaim of 2012 but the company have stopped cummalative bonus and we wont be getting any bonus hence forth. when i contacted the helpline they said i should get the cummalative bonus and it is the agents fault. Also i want to bring to your notice that the agent charged has charged us 15500 saying extra Gst where as on the policy it shows around 13, 500 ...and for the past 4 to 5 yrs we are not getting premium reminder so we dont know the actual amount how much we have to pay