New India Assurance — Policy renewal cheating

Address: Ernakulam, Kerala, 682301

Website: web.newindia.co.in/NIABancsPortal/#/quickRenewPost?type=renewal

I had purchased a bike on october 1st 2015 from the dealer at vytilla cochin. The insurance policy was taken by the dealer as the bike is a new one. The policy provided to me was of new india assurance. The policy is a nil depreciation cover insurance (Bumper to bumper insurance).
The time for my renewal is now and i keep getting mails that the renewal is due and i can do it online. Since i am a working man, i don, t have the time to go and visit the new india office. So online renewal was a boon for me
I did the renewal online, the only thing that showed on the screen was the amount!! And nothing else!!
After the renewal, the policy was not even sent to my mail!!
On checking through other means, it was found that the policy was a normal policy!! What the hell??
Renewal means carrying forward of existing policy!! I called up the ernakulam office an what to do about this and i need it to be changed to bumper to bumper policy. They straight away refused!! And refused because of 2 reasons :
1.) because i did the renewal online!!
2.) because i bought a rc 390.

I hope this forum will help me find a solution for my problem

Incase someone responsible needs to contact me,

Eldho alex
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