New India Assurance — Regarding my claim for my bike rj12 sk0100

Address: 341026

Hello there my name is manish soni and i have my insurance with new india insurance company with policy no.[protected]. Bike no. Rj12 sk 0100.
I have claimed for my bike as 5100rs 2 months before and i didnt receive my clam yet i have called there many times i dont even pick.
At last they picked my phone and said that we have deposites your money in your bank accunt which is [protected]. I think they mis guide it and may be deposited in some other account. So you are requested to resolve my probleb as i am very needy.