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New India Assurance — regarding the reimbursement of my claim

I am following up with the customer care since Dec2019, the parients was operated in Nov and from them I am following up with the Insurance provisers for the claim. But all in vain.
I am really disappointed with the claim.
Policy no 712500/34/18/21/00000009
MDI5-[protected]
Patient name: Jagmohan Joshi

This is height of laziness and carelessness
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