New India Assurance — surveyor is not visiting volkswagen company for survey of my car

Address: Lucknow, Uttar Pradesh, 226025

Please send your surveyor for surveying my vehicle. Volkswagen company has already sent you people a mail but no action has been taken from your side.
Just make it as soon as possible.
My policy no. Is[protected]
My contact no. Is [protected]
I want you people to make it fast its already late.
Thank you i hope you people will see towars my problem and take actions for the same.