New India Assurance — total loss claim of eco sports

Address: Gwalior, Madhya Pradesh, 474003

Hi
I m rohit from gwalior
I brought eco sport on 1 mar 18 from samadhiya ford gwalior with insurance policy no-[protected].
No. Of my car is mp07 cf 4158
On 4 aug 18 i got a accident in gwalior then i sumitted car in servicing center.
They lold us this car can not be repaired this is total loss case...
After 115 days there is no progress, even they don't pick our call.
Such a bad response from new india insurance company