New India Assurance — transaction was unsuccessful...

Address: Hyderabad, Andhra Pradesh, 500070

Dear sir,
I was paid rs.1106 on[protected] to you through my credit card. But transaction was failed and my amount was credit to your account. So please cancel the transaction and re-back my money. Here with i am giving hdfc bank letter for your kind information.

Thanking you,
Yours faithfully,

Ch. Praveen
Cell:[protected]

Dear mr. Praveen

Thank you for writing to us,

This is with reference to your query regarding the transaction of rs. 1106.00 dated 22-nov-2017 at m/s new india 36 ind.

We understand from your e-mail that the aforesaid transaction was unsuccessful. We would like to confirm that the transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transactions processed to your card account are given below for your reference.

Settlement date arn auth code merchant name
24-nov-2017 75105177327000935353845 044971 new india 36 ind

In this regard, we request you to take this mail as a proof to the merchant confirming the payment has been provided to the member bank and also request the merchant to liase with the bank for further clarification.in case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment towards the aforesaid transaction to enable us do the needful.

Further, we have arranged to suppress finance charges towards the disputed amount, hence, we request you to effect payment excluding the disputed charges.

We would be glad if this mail receives your urgent attention and request you to revert to us by 25-dec-2017 as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents.

Kindly note the query reference number for this e-mail: [protected].

Incase you seek further assistance or clarification please feel free to contact our phone banking at any of our 24 hour call center telephone numbers mentioned in the below url.

Assuring you of our best service at all times,
Regards,
Mayuri kadam
Officer
Credit cards correspondence
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