New India Assurance — two wheeler accident claim turned down

Address: Thane, Maharashtra, 401201

On 09/08/2017 my 2 wheeler aviator skidded & hit divider. The officer in vasai office asked me to submit a claim along with estimate of damage but didn't tell me that i should not open the vehicle. My mechanic opened the vehicle & gave the estimate rs. 26490. After long follow up on 07/12/2017 i got a letter of no claim. Policy[protected]