Newme — Not refunding

I placed order 63338 on newme on 3 december 22 through simpl pay in 3 emi. But as joggers had fitting issue i asked the to exchange with size or refund. The return pick up was successful. But i didnt recieve refund nor exchange. Hence i mailed them to know the status if they are exchanging or refunding. They said that i will recieve payment link for refund. Which i didnt recieved. I emailed them thrice as 2nd installment of emi was due on 5 jan 23. Everytime they replied than refund will initiate in 24 hours. Till date theyve not refunded. Yesterday also i reminded them on whatsapp that my 2nd emi is due today and what am i supposed to do. Should i pay 2nd emi. Yesterday they told me to wait and i will get refund by end of the day. Day ended but still no refund. Today if i dont pay 2nd emi, i will have to bear simpl late fee. Because newme has not refunded in time, im facing this situation. Bad experience from newme.
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This shopping site is pathetic and + the customer service is again horrible with no assistance and giving silly resolution which doesn’t make sense nor they even listen to the customer concern properly and keep on talking and talking no respect at all. This site should be banned. Horrible

linachishi7@gmail.com's reply, Jul 18, 2023
I called up to return the product as it was not good and what I actually ordered. And one product was still on pending. So i call them but always telling to wait 24hours, like what the ### the status is already updated what more i can do to return the product. Please issue my refund I don’t need this product which I received

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