[Resolved] Nextra Teleservices — Worst and poor response against complaint

RND Dwivedi

Dec 6, 2020

Address: Om Shanti Apartment plot 3 Flat Upper UG7 Gali no 13 Om Vihar 1A Uttam Nagar

Please not that I have multiple time to registered complaint form day one when I took the new connection. 13 times I have call and registered 9 complaint that my connection is unstable but poor respond and without confirmation they are close the ticket. When I ask why you close the ticket when problem still there. They are responding out system is showing connection is active. Then once again I told him connection is unstable and at least 4 to 5 hour internet are ideal.
Even they never call to verify the issue.
Do not take the connection even local vendor are also recommended do not take the connection.

Customer ID is 2147800.
Rajesh Dwivedi
Delhi
Om Vihar

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Mar 10, 2023

Complaint marked as Resolved

Company had not taken any action and finally i have disconnect there connection, Such poor customer care team.

Nextra Teleservices customer support has been notified about the posted complaint.

Dec 06, 2020

Updated by RND Dwivedi Customer represent never take any response and responsibility and behave like street vendor.
Every day 3 to 5 hours are ideal internet.
You can understand that I have registed 9 complaints in 25 days detail are below.

Regarding unstable connection and dead internet

Ticket no [protected] 11 Nov
Ticket no [protected] 16 Nov
Ticket no [protected] 17 Nov
Ticket no [protected] 21 Nov
Ticket no [protected]
Ticket no [protected]
Ticket no [protected]
Ticket no [protected] 27 Nov
Ticket no [protected] 06 Dec

Regards
Rajesh Dwivedi

Dec 06, 2020

Updated by RND Dwivedi I am leaving nextra broadband . Do not take this connection.

Dec 06, 2020

Updated by RND Dwivedi Customer care team are totally irresponsible