[Resolved]  NHAI — No Complaint register at Moradabad bypass Toll

Address: New Delhi, Delhi

Dear Sir, This is to bring your attention that on 20th June 2014 I was coming from my home town via Rampur to Delhi. Government is charging toll on Moradabad by pass. The road is neither smooth and nor there are any sign board. Even if you are driving at the speed of 40km/hr on the highway suddenly a bump will be there on the road and you will be surprised that how this has happened. And by the time you come to know that the road is not as per the highway standards your car is already damaged. And for this government want us to give the money to the goons appointed by them at the toll plaza. When I reached toll plaza I asked for the Complaint register from the toll collection boy, he guided me that the complaint register is at main Toll plaza which is 1 Km ahead. When I reached Main toll plaza I asked for the complaint register from the toll collecting boy, he sent me to the Toll Plaza manager. The manager sent me to the NHAI representative (Arvind) sitting there. The NHAI representative said that we don't have any complaint register from NHAI as the toll is outsourced to ILFS. And ILFS has not provided any complaint register to us. When I said how this is possible that you people are running a toll plaza and not having any complaint register and I will put complaint for the same in NHAI. Arvind and his subordinate said you can complaint where ever you want we don't care. Is this the way NHAI appoints the Toll Collecting agencies who are not answerable to the public and does not have any fear even if they are at fault. If it is so than NAHI should answer the same. Due to NHAI fault I got my car damaged. Now who will bear the loss. When NAHI is collecting the toll from us, is it not the responsibility of NHAI to make sure we don't face problem or if the losses occurred than NHAI should bear that? Moreover I am calling NHAI office since morning around 9:30 A.M. till 10:45 A.M. but there is no response neither at the reception nor at the public Grievances ext no 1520. Is NHAI made for the betterment of the roads or to just collect the money from people without providing facilities to the public and moreover NAHI is answerable to the public or not???? Regards Tarun +91-[protected]