NHAI — Toll collected for using service road

Address: Bangalore, Karnataka

This is regarding the below toll booth- City: Bangalore Location: Bangalore to Tumkur highway (toll booth present immediately after Nagasandra metro station). The toll booth was named "Navayuga". Description of incident: I was on my way from Yeshvantpur to Jindal hospital. An elevated highway started near Peenya and a board was present with clear message "Use the flyover and pay toll OR use the service road and do not pay any toll". I took the service road (road that was present below the flyover). I continued along the service road till Nagasandra metro station. After the Nagasandra metro station, the flyover ended and there was a common toll for traffic that used the flyover and for traffic that used the service road (road below the flyover). I said, I have not used the flyover but they insisted that the service road meant another road and not the road that is present below the flyover. That is, even if somebody uses the road that is present below the flyover are forced to pay toll. I have seen several others complain about this toll booth. Please look into the issue. I am planning to file a RTI.