From,
Ajit surana.
Vrindavan agency,
Murud, latur
Date:24 October 2021
To,
The chairman
Nilkamal, ltd.
Ref: complaint against the distributor
Dear sir,
I am ajit surana from vrindavan agencies murud, district latur. I am associated with your company for many years but for the first time i am facing such difficulty.
On 12th march 2020 I had bought neelkamal cushioned chairs at NLC rate of RS.1290/- from Rahi communication latur. I have paid RS 7740/- for 6 chairs, But I received the chairs without cushions while I ordered the cushioned chairs.
When I asked the distributor about this he said we told you while speaking that the price of both is same. But He replaced the chair of RS 1290/- with the chair of RS 913/-.He has sent me the RS 913/- chair instead of RS1290/-
At first he didn't even acknowledge it.
When I asked the distributor for the price list he gave me the price list of year 2018.when I saw manufacturing date on the chair so it was 2017, and the chair was in very bad condition. When I sent him the price list of march 2020, then he accepted that the price is high. After that on, , 13th july 2020 Mr.yogendra the owner of Rahi communication, latur. Messaged me which I attached with this mail.
still i haven't got the credit note yet I didn't even get the receipt of my bill. 8 days ago I placed my new order and then He told me you credit of RS 150/-deposited with us. I asked him how the credit of Rs150/- was deposited? The other day he messaged and said your RS 1452/- credit is Credited.When I asked how the credit of RS 1452/- credited. He didn't answer..
I want to ask you If the company gives the dealer the item of RS 913/- instead of RS 1290/-So at what rate the dealer sells to the customer. Has your company given the right to the distributor to sell the dealer at a higher rate? Those chairs are not on sale yet You tell me at what rate should I sell that to the customer? And the rate that the distributor has put is correct?
The distributor is lying. I hope you understand my problem and solve it.
Thanking you!
Yours sincerely,
Ajit surana
Vrindavan agencies
Murud, latur. Was this information helpful? |
Post your Comment