Nilkamal — Delivery of defective goods and unsatisfactory service.

Address:

Shashank Koshta, Quater No.- 365, Kharun Rail Vihar, Near fafadih Choek, Raipur, District- Raipur, CG

1. That my brother Shashank Koshta purchased two Nilkamal Mattress from your shop on 18/10/21 vide Invoice No.- 56 for a total amount of Rs 6, 400/-. The bill for the said purchase is hereby enclosed for your reference from your authroised dealer-
Sohan Sons,
Pandri Cloth Market,
Raipur, District- Raipur, C.G., PIN-492001

2. That at the time of making the purchase, it was specifically instructed regarding the size of the mattress as it is a matter of common prudence and knowledge that every buyer while making the purchase of mattress has certain size requirement.

3. That, it was specifically instructed you that the mattress size should be be 6 X 3 cm. That, at the time of making the purchase, it was specifically assured on your part that the delivery of the mattress would be according to the size specification.

4. That, unfortunately, when the mattress’s were delivered that was of the size 6.25 X 3 cm, due to which my brother is facing difficulties in using the same and the substantial amount he used for purchase of the mattress is being wasted.

5. That, my bother numerous times contacted you to remove the defect but the response on your side was very much unsatisfactory and appalling and you categorically refused to rectify the defect on your part which amounts to deficiency of service and unethical conduct on your part.