NMMT — Refund

I booked ticket for 131 AC bus from golden chemical stop to bharat ratna ambedkar stop through online nmmt app.
Ticket got booked and amount of rs 57 was also debited from my account.
But bus conductor told me that online booking has been shutdown for almost 2 years now. Due to that I had to take another ticket in bus of rs 60. I am at loss now kindly resolve my problem. If online booking is closed why they have still kept app open for booking.
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