Firstly i made a big mistake by choosing no broker for movers and packers,
They have all fraudsters as their vendors (Completely outsourced nothing in-house, they don't even verify the transport vendor before taking then on board) mr. Vinod +[protected]Report spam if you receive calls from this no.)
The team of no broker
Mr. Amit singh (Amit. [protected]@nobroker.in) the so called irresponsible manager (Who doesn't even bother to reply to your mails, nor can you access him over phone)
The nightmare starts...
The vendor arrives with a small truck (Don't call it as truck) instead of dedicated vehicle as promised by no broker team while taking money and booking.
The vehicle was not big enough to fit in all my house hold stuff, which was left down of the road lying till the new vehicle arrived.
The other vehicle arrived was an make shift arrangement (That is the stuff got picked and taken to godown thrown there with roughly handling and damaging all the goods there)
The day of arrival after multiple follows.
As soon as the products arrived the vendor asked for 100% payment to be done before unloading)
The goods unloaded were fully damaged once shown to the vendor and vendor says to inform the nobrokers team they will do the necessary refund)
Part2
Useless no broker team
Multiple calls, multi mails (With only apologies replies from them from multiple different guys with common mails id [protected]@nobroker.in with no resolution) multiple to the customer care your dedicated manager is never in seen, every time there is different executive who tells they will come back, escalate it to respective team with no resolution.
Part3
The team will direct you to insurance (Another useless team
Ms lavana (Lavanya. [protected]@ext. Iffcotokio.co.in)
Mr. Manikantan (Manikantan. [protected]@iffcotokio.co.in)
They kept on asking multiple photos, multiple forms, multiple documents.
Without even verifying first reply of rejection was that information is after 48 hrs of damage (Where was it was done on the same day itself - (No reply from no brokers team when asked to confirm on deliver date which was shown on the document (All the screen shots and documents were provided by me only later)
When proved to them that they are wrong with this rejection reason with all the proof they came up with another second reason for rejection (Since their first reason was clarified)
However the insurance company is marked the mail to no broker manager mr amit sign (Amit. [protected]@nobroker.in) who is not bothered to reply. Irrespective they seems like want to avoid giving claims some or the other way.
However what happens to vendor who done all the damage of the good taken all the money and isn't picking calls now, why should i bear the loss of goods? No broker should refund by collecting it from the vendor... I'm not letting this go just like that i'm taking this up legally so that others should be cheated like this as well...
Regards,
Saleem
Mb [protected]
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Secondly the issue is raised to you'll on 15th of May 2023 to all your mentioned mail ID s;
1) [email protected]
2) Mr. Amit singh (Amit. [email protected])
3) [email protected]
Grevianvce@nobroker etc etc all no responsive team...
Still on 21st June 2023 you'll are replying saying that you'll will following up with your internal team? Imagine if you'll are taking more than a month to internal interact within your team members and not able find out whose fault it is... What would be state of your poor customers.
Pls go back check Google review on movers and packers (I'm adding to the worst review as well).
You'll team was clearly told by me to send in written whatever discussion (all polite fraud talks) we had which is never reached me. As warned I'm moving for legal action now.
Thank you!!!