Nova Life Space — trimmer

Address: New Delhi, Delhi, 110092

I buyed nova trimmer online and from the day 2 it is not working even their service helpline is such a crap that nothing has been done up till now, hope i can find my solution here, and get my problem resolved. Would be really looking forward for some help.
Kindly look into the matter as its been almost 1 year and this product is a waste now for me untill its been repaired. I hope company have some image that it will respond to my complaint.
Looking forward to get it resolved.