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NSDL e-Governance Infrastructure reviews & complaints page 8

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A
Ashish Padhy
Apr 8, 2023
Apr 10, 2023
This thread was updated on Apr 10, 2023
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Website: www.onlineservices.nsdl.com/paam/endUserLogin.html?type=A

I applied for the pan card approx three before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
But neither the refund has come nor e-kyc has completed.
Due to which I applied again today but its showing the same error.
Please refund my money.
Details are given below:
TOKEN NO. [protected]
DOB: 20/01/1997
NAME VIJAY BHARTI
E MAIL: [protected]@gmail.com
+1 photos
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    R
    Renu-Devi
    from Bengaluru, Karnataka
    Apr 6, 2023
    Apr 6, 2023
    This thread was updated on Apr 6, 2023
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    No Acknowledgement post successful payment

    Website: www.onlineservices.nsdl.com

    I paid twice for NSDL Protean PAN CORRECTION/CHANGE Details application, first on 4th April 2023, second on 6th April 2023, but in both attempts, I paid successfully yet a text was displayed stating

    "Your request cannot be processed. Please try after some time using returning user option in Login page"

    I request a refund or an acknowledgement for both my payments.

    My Token Number was [protected]...
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    T
    TharAshok28
    Apr 6, 2023
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    Issue: Unable to validate Aadhar Details with bank
    Reason for validation: Opening of PPF account
    Error Message: The details of Aadhar number used for verification do not match with NSDL. Please use the linked Aadhar number for verification.

    I had recently modified my address in Aadhar and also bank. Will it be causing mismatch information with NSDL ? As I have not updated anything on NSDL portal and I could validate/verify anything on NSDL e-Gov portal on UID to check my details. The website is not having proper information as well.

    Please give me a solution to resolve the error.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      R
      Ragini P
      Apr 4, 2023
      Apr 10, 2023
      This thread was updated on Apr 10, 2023
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      I have newly registered with e-nps and allotted with pran[[protected]].

      I have also completed my first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - 'unauthorized user'

      Please help resolve!
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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        Z
        ZOYA AMAL RAKESHI
        Apr 3, 2023
        Apr 6, 2023
        This thread was updated on Apr 6, 2023
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        I'm unable to make changes to my PAN data on NSDL site.

        I have already received the PAN card and also registered on the Income Tax Portal, Government of India Login Page

        PAN: GKEPR2507F
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
        Reply
        Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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          K
          [email protected]
          Apr 3, 2023
          Apr 6, 2023
          This thread was updated on Apr 6, 2023
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          I want to download epancard but it shows error like "pan entered by you is not in proper status in income tax department database. please write to us at dpr.[protected]@nsdl.co.in with colour copy of pan card to look into the matter." so help me about this issue as soon as possible.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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            K
            [email protected]
            Apr 3, 2023
            Apr 6, 2023
            This thread was updated on Apr 6, 2023
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            I want to download epancard but it shows error like "pan entered by you is not in proper status in income tax department database. please write to us at dpr.[protected]@nsdl.co.in with colour copy of pan card to look into the matter". So help me about this.
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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              A
              arasu204
              from Chennai, Tamil Nadu
              Apr 2, 2023
              Apr 3, 2023
              This thread was updated on Apr 3, 2023
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              I use nsdl website to create a new pan card. I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my paytm. Payment was success and after returning it shows as Cannot be processed now. Please try after sometime.

              Same thing happened for second time too.

              Please help to get the refund amount for 2 transactions.

              Token : [protected]
              Date: 02/04/2004
              +2 photos
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                R
                Rajashi Das
                Mar 31, 2023
                Apr 5, 2023
                This thread was updated on Apr 5, 2023
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                Address: Siliguri, West Bengal

                Token Number is [protected]
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                Inconvenience caused is highly regretted. We request you to submit your query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                  D
                  Detiwari1
                  Mar 31, 2023
                  Resolved
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                  Resolved

                  NPS OTP showing incorrect

                  I have registered for NPS and after making the payment PRAN got generated but to retrieve that PRAN it is asking for OTP verification over email and phone number. When I my trying verify the OTP it is saying that OTP's are incorrect even though they are correct. I have tried this 5 times after every one hour but it is still not working out and registration is not getting completed. Kindly help me with this issue.

                  I have one...
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                  V
                  vineeth3013
                  Mar 31, 2023
                  Apr 3, 2023
                  This thread was updated on Apr 3, 2023
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                  I tried to fill the pan application through the nsdl website and selected the e-sign verification process. and after filling all the required details it taken me to payment page and i have made my payment using paytm.
                  The payment got deducted and it took me to 'your request cannot be processed, please try after sometime'. I am not able to proceed further.
                  +1 photos
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                  Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                    R
                    RaviLathigara
                    from Amreli, Gujarat
                    Mar 31, 2023
                    Apr 3, 2023
                    This thread was updated on Apr 3, 2023
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                    I have done all step and pay money but didn't receive message

                    I have applied for pan card online with option e-kyc authentication through aadhar.
                    The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on 06/12/2017
                    Please check this and revert at the earliest as this is urgent!
                    My token no. [protected]
                    Email : er.ravi.[protected]@gmail.com
                    DOB : 01/06/1962
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                      R
                      RaviLathigara
                      from Amreli, Gujarat
                      Mar 31, 2023
                      Apr 3, 2023
                      This thread was updated on Apr 3, 2023
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                      I have done all step and pay money but didn't receive message

                      I have applied for pan card online with option e-kyc authentication through aadhar.
                      The form was submitted successfully with correct details and payment made via e-banking. But i did not receive otp for aadhar authentication. Pan applied on 06/12/2017
                      Please check this and revert at the earliest as this is urgent!

                      My token no. [protected]
                      Email : er.ravi.[protected]@gmail.com
                      DOB : 01/06/1962
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      Inconvenience caused is highly regretted. We request you to submit query along with required details at https://bit.ly/3SZ1Pgl or you may also write to us at [protected]@proteantech.in. Our team will investigate and revert you shortly on the email ID provided.
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                        S
                        Shubhangi Kashyap
                        from Bengaluru, Karnataka
                        Mar 31, 2023
                        Apr 5, 2023
                        This thread was updated on Apr 5, 2023
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                        Address: Flat 301, A1 Block, Thubarahalli, Bangalore- 560066.

                        Dear sir,

                        I subscribed nation pension scheme, which waS activated on 22-Dec-2021.
                        Whenever I am trying to login or reset my password, I am getting error: "Invalid Pran number".

                        I raised multiple complaints, shared all the scheeshots but the issue is not yet resolved.
                        Pran No.--[protected]

                        Please do the needful

                        Thanking you,
                        Shubhangi Kashyap
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                          S
                          Subhorup Bhattacharjee
                          Mar 31, 2023
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                          I Subhorup Bhattacharjee, made a payment regarding PAN update and reprint but application failed, no refund received, alomost 7 days going on . I have complant to your customer support and mail to your team . But I not get any valuable response. I made two applications, both are failed but money was deducted once a time . So I can't understand which one is notable.
                          I maintioned both of application id and complant token number
                          Token number 1 - [protected]
                          Token number 2 - [protected]
                          Re: [Request ID :##4248054##] : [External]
                          ** Due to my privacy I cant share my pan, aadhar details openly but mailed to your authority.*****
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                            S
                            sharmasikha
                            from Howrah, West Bengal
                            Mar 29, 2023
                            Apr 3, 2023
                            This thread was updated on Apr 3, 2023
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                            I have the Pran card. I get mails regarding my NPS statement from KCRA. However, when I try to login to NSDL, it says "PRAN is not found in database".
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              C
                              Chow Sumanglam Moungkhom
                              Mar 28, 2023
                              Mar 29, 2023
                              This thread was updated on Mar 29, 2023
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                              Address: po/ps chongkham

                              On date 28/03/2023 transaction for amount of rupees 106.90 & 107.0 was done respectively at time 2:26 pm & 8:39 pm, the transfer was done to PROTEAN eGov Technologies Limited for PAN update. now the reference no. for both transactions are as follows; [protected] &[protected] respectively. So, my concern is that. after the completion of payment process, the screen popped up and their it was written that. the update could not be done due to some reasons. So, a request to the executive's please look through the complaint and guide me through the steps of refunding.
                              +2 photos
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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                                V
                                VishnuVardhan12
                                from Kadapa, Andhra Pradesh
                                Mar 28, 2023
                                Mar 29, 2023
                                This thread was updated on Mar 29, 2023
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                                [protected] is my acknowledgment number. I tried to track my pan application which was submitted on[protected], I entered my acknowledgment number and captcha but it is showing an Invalid acknowledgment number. Please look into the issue does this mean my application has errors or is rejected? Do I need to fill in the new one?
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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                                Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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                                  R
                                  riteshworld7
                                  Mar 27, 2023
                                  Mar 29, 2023
                                  This thread was updated on Mar 29, 2023
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                                  Hi Team,

                                  I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from couple of hours.

                                  "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."

                                  Ack id[11617375]
                                  Ack date -27/03/2023
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  Kindly submit your query at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    K
                                    kjs2023
                                    from Bhuj, Gujarat
                                    Mar 27, 2023
                                    Mar 27, 2023
                                    This thread was updated on Mar 27, 2023
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                                    Address: kutch

                                    I have applied for new pan card on 26/3/2023 through e-sign/e-kyc mode. I have got my acknowledgement number. N- [protected]
                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    bhavsangji jadeja
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Inconvenience caused is highly regretted. Kindly E-mail your query at [protected]@proteantech.in
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