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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Mar 15, 2025

Complaints 5304

Resolved

3579

Unresolved

1725

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Payment made but cancelled and refund not initiated

EKYC failed for PAN update

Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN 1102****15

Most useful reviews

Your application is under process at tin facilitation center. Kindly call 044 - 28142845/46/47/48/49 for further processing of your application

Error pran not found in database

Failure of the e-kyc

Pan card fee not refunded

Your application is under process at tin facilitation center. Kindly call 044 - 28142845/46/47/48/49 for further processing of your application

Your application is under process at tin facilitation center. Kindly call 044 - 28142845/46/47/48/49 for further processing of your application

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Money deducted from the bank but the transaction failed

My saved registration form is not available to edit for completing registration

NSDL e-Governance Infrastructure reviews & complaints(5304)

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My NPS has got dormant and unable to use it. It is showing PRAN not found in NSDL/NPS site. Where can I find the process and NPS office to re-activate my NPS account?

PRAN Number :[protected]

Subscriber name: Anuja Kaundinya

City : Kalyan ( Maharashtra)...

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Address: D1d2 1/1/2 Adarsh colony Rudrapur

Website: tin.tin.nsdl.com

I have applied for PAN online and made a payment of rs.106.9
through UPI but my transaction got cancelled from BILLDESK but money was debited from account they have not initiated the refund payment.
transaction No. T2503080130221338250385...

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While making payments during NPS registration the page got refreshed and when i try to retry it says
"The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #"

ACK NO:11161211
ACK Date: 07/01/2025...

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Dear NSDL Team,

I hope this message finds you well. I am writing to request the immediate approval of my Correction PAN card application. I have completed all the necessary steps, and my application is still pending approval.

I kindly ask for your urgent attention to this matter and request that my PAN card Correction be approved at the earliest.

Here are the details of my application:
br...

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My acknowledge no [protected] which i did for ekyc esign can't be track and i can't know the status . What should i do...

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Change in pan application rejected and asked to re-apply due to prefix in name of father as "late". I had called for the same on[protected] and asked them to please remove the prefix and make my pan card and don't complicate the simple things. But they are saying that i will had to re-apply and will have to pay the application money again.
So please either refund the application money or its better to process the...

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When I am trying to Reprint my e-pan in physical Pan its showing no details found...

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Website: cra-nsdl.com

I have APY account trying to forget password or generate password.
but showing PRAN not found in database.

i am not able to open NPS account and can not re generate or another account of PRAN,

Kindly resolve it....

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When i try to reset the password it shows "Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN"....

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Address: imphal

Registered for a new pan card through ekyc/esgin aadhar method. Successfully paid and generated the e-pan.

However, no update on the physical card dispatchment.

Acknowledgement number : [protected]

Kindly dispatch my pan. Thank you....

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Getting error:
Your e-KYC based request has failed due to length of address present in Aadhaar exceeds the maximum length of address accepted in PAN Application form. Hence, your PAN application cannot be processed using e-KYC mode. However, this application can be processed using scanned documents with e-Sign / physical mode by generating new token. Refund of PAN application fee for the said failed request would be made in next seven...

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I'm trying to reset password for generating I pin and I'm getting the below error.

"Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN."

Looks like the request pending with the nodal officer and the PRAN number is "[protected]".

Hope this get resolved at the earliest....

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Dear Sir/Madam,

With reference to my PAN CARD
I encountered the below error
1. when I login to download pan

PAN entered by you is not in proper status in Income Tax Department Database. Please write to us at dpr.[protected]@nsdl.co.in with colour copy of PAN Card to look into the matter.

Looking forward to your help to resolve the issue....

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Address: VILL+POST - MANGRAUNI , DIST- MADHUBANI BIHAR 847211

Respected Sir/Madam,

I am writing to bring to your attention a concerning issue regarding the delivery of my PAN card, which I recently applied for with the conversion from minor to major status. According to the tracking details available online, my application reached Madhubani, but there is no record of an attempted delivery at my home address in Mangrauni, Madhubani bihar.

I have not received any communication...

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The response from the Payment Gateway for the payment attempt against this acknowledgement number is awaited. We request you to wait for the re-try of payment process for registration in NPS #...

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I encountered an issue registering for an NPS account on the eNPS portal (payment issue initially, then couldn't proceed). Happy to provide the error message you're getting if you have it....

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I was in the process of registering for nps account. I updated my details and uploaded the required documents. Then i tried to make payment but got stuck at payment gateway. Now i am trying to login using my acknowledgement id and date, but i am getting following error from last 2 days.

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime."
br...

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Ack no. [protected]
Please let me know the dispatch details
As track status says no record found
Pan no. - HBSPR7055C...

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I am getting this again and agin and so i am not able to login to my account.

Pending Reset IPin/Re-Issue of IPin request is already present for this USER ID/PRAN....

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I have recently registered for eNPS, I deposited a sum of 2000 rupees and received an acknowledgement as well as a PRAN number.

While trying to set my PRAN password, I am receiving an error saying PRAN not found in data base.

Why am I even facing this issue on the first place, this is a national website and it has such broken pipelines for storing my data?
This goes against network and security guide lines...

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