Ola — App shows payment pending even after payment

Address: Bangalore

Good morning sir,
1. I am thankful to ola for providing cheaper services as compared to regular taxi services.

2. But there is a question on the app performance of the one of the biggest firm. Do you think that driver will leave you without completion of payment. How is this possible that customer are not completing payment even after taking ride. Every time i do the payment it shows me that payment are pending. Because of this sometimes i am paying fine as i land up in a situation where there is no option available other than ola.
It's true that i am facing inconvenience because of the glitch in the app.

3. Sometimes i hv booked regular taxi at higher cost just because i don't want to pay that rs 50 As a fine to Ola fo something which I hvnt done.
I request my all pending payment to be cleared.