Ola Cabs / Ani Technologies — account blocked for reason unknown

Address:

9A Isha Ramaneeyam aprts, (9th floor) Rajiv Gandhi salai ,, Thoraipakkam, Chennai, Tamil Nadu, 600097

My mobile no [protected]

1. My acccount got blocked for unknown reason,,.. Which if checked and restored will be fine.. As it is i am travelling with your competitors vehicles..

2. Ref crn [protected] paid 86+ 15 as cancellation charges, which i did not do any cancellation, instead the 1st auto took the booking after accepting called me to know the location and for no reason said he is cancelling the booking and just like that cancelled. Had to book again and paid the charges + cancellation charge 15/-.. Reference no given above.

Simalar incident happened 2days prior to this also..

Should the customer pay the cancellation charges which the customer is not responsibe for the cancellation..
Can the customer deny paying the cancellation charges if he is not responsible.

Regards