I had hailed Ola Cab form airport to residence on 29th December in the evening. I got can no ending on AS0215 assigned. I had personally put my luggage i.e. 2 suitcases in the boot. After that the driver wanted take out something from the boot, and with a violent jerk removed my suitcase (even though I was telling him that I would do it), breaking its holding handle in the process. When I brought that to his notice, he started shouting and with an arrogant attitude told me that he would cancel the ride and that nothing would happen to him even if I complained. It seems he was right because when I complained to Ola customer care, they didn't even give me a complaint number and could not credibly assure me how the problem would be tackled, other than some very vague 'we will do something about it' kind of answers. I am unbale to follow up since there is no customer complaint number.
The behaviour of the driver is shocking, causing me financial loss, and mental agony. More so the attitude of Ola. If a company cant even have a process of customer complaint number, are they really interested in resolving issues or simply want to give an appearance of doing so? This is a supposedly new age company with high valuations and they seem to behave worse than governmental oligopaly. Was this information helpful? | 
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