Ola Cabs / Ani Technologies — cancellation charges for ola ride

Address:

Bangalore, Karnataka

Hi Team,

This is Kiran, yesterday night I had booked the old ride but the driver had denied the duty, I had mentioned it properly in the application as well, but I was charged RS 50 again.
Is booking of cab through ola is mistake or is charging even though it was from driver side is a mistake.

I had tried to raise a complain through application it self but not working properly.
Screen shot has be attached to this complain.

Kindly need a necessary action regarding this as soon as possible.

Regards,
Kiran,
[protected],
[protected]@gmail.com.