Ola Cabs / Ani Technologies — Debited transactions resulted into error - paid by cash to driver-ols settled only one transaction but no response on the other

Address: Chennai

Re: [Ola Support] #[protected] Re: [Ola Support] #[protected] Re: [Ola Support] #[protected] Fwd: [Ola Support] #[protected] Re: Invoice for your Ride CRN[protected]

On Sun, Jan 30, 2022 at 2:17 PM Samarendra Kumar wrote:
Hi Team

PFA excel sheet of the transaction statement from my bank for the amounts 1025 and the settled amount from ANI. I have also given my comments against the transactions.
Please let me know if any further information is required from my end.

I am available over a call @[protected]. Attaching email confirmation regarding the settlement of the second debited transaction which i received on 14th Jan 2022 but no luck.

Thanks & Regards
Samarendra
[protected]

On Sat, Jan 29, 2022 at 6:31 PM Samarendra Kumar wrote:
Hi Team, Geeta

This chapter of settling one failed debited transaction is already done and i received the amount as well via UTR N[protected].
But another failed debited transaction needs to be further settled.
As spoke to your team member Chandrasekhar or Yash, I dont remember his name... He has confirmed that out of 2050 Rs only 1025 has been settled on 4th Dec 2021 and one more 1025 has not been settled till date for which i got a response that it has been started and will receive in 7 to 10 working days after 14th Jan 2022 as attached. But no luck till date for which i am following up again and again.

I am ok for a call @[protected]. we can talk and close this. Please let me know if you need further clarification from my side.

Thanks & Regards
Samarendra
[protected]

On Sat, Jan 29, 2022 at 12:53 PM Ola Support wrote:
##- Please type your reply above this line -##
Your request (Ticket[protected] has been resolved.

Geeta T (Ola Cabs)

Jan 29, 2022, 12:53 PM GMT+5:30

Hi Samarendra,

Thank you for contacting Ola.

We understand that you have not received a refund to your bank account for the ride CRN [protected].

We have processed the amount from our end with UTR N[protected] on the date 2/12/2021. You should receive the amount based on the processing timeline of the bank - tyically 5-7 days. However, if you don't receive the payment within the aforementioned timeline, request you to send a copy of the bank statement from the UTR date till today to further investigate and resolve the issue.

We look forward to serving you in future rides.

Thank you,
Geeta T
Ola Support