Ola Cabs / Ani Technologies — EV Delivery

Ola has promised to deliver the vehicle based on the priority of the payments or booked made through their app, based on which many consumers like me has purchased the vehicle. First payment was made by me on Rs 499 as booking amount on 2-Aug -2021 and after that there was no response from Ola as to when they would open the next payment gate way, after long wait they have opened the second payments on 16th September as their app was broken entire day and after several tries I was able to make 20, 000 payments and the delivery date was given Feb between 01st to 28th Feb which does not make any sense. Anyways they have opened the 3rd payment on 21st of Jan and they have mentioned the vehicle will be allotted on first cum first serve basis and they mentioned the payments will open sharp at 5.00 pm however as expected the app got crashed and after several tries I made the final payment at 7.00 pm. However, there are customers who have made payments on 29th Jan and got deliveries within a months time, which is not fair trade practice, the manufacturer has taken money from lakhs of citizen in context of delivering on FIFO basis but they have failed to manage what they have promised. Here Ola has made false promise about first cum first serve bases which many customers like me have paid in corers of hard earned money in Ola's hand. Now I am trying to reach their customer care to check about delivery however I don't see any response from them on the email wrote to them. On 18th of Feb ICICI insurance has been issued on my name, though I don't have the vehicle in my possession. When I checked in the Telangana RTO portal I can see the vehicle is already registered on 17th of Feb but Ola is hold the vehicle for no reason. Now due to their ignorance and delay my vehicle insurance is getting lapsed & I have already lost 11 days of my vehicle insurance and not sure how long they would continue to do so. Legally is it not fair to pay for something which is not in my possession or services which I have not taken. Therefore, I request the Honorable Court to take stringent action against and save several consumers like me who has paid and waiting. Due to Ola's inefficient app I had to go through several mental trauma to make the payments first and get the delivery but their app has failed miserably. Once again I request Honorable Court to interfere and support the citizen of the country to get justice from corporate cons like Ola