| Address: Mumbai City, Maharashtra |
On 26th December last year, we booked and availed an Ola ride from Kandivali to Powai. After the ride was complete, the driver asked us to make online payment. We offered to pay cash but he insisted we pay online and gave us a number to make the payment. We paid on that number and also showed him the payment screenshot. Later on, when we were booking another ride, we found, to our utter surprise and shock, that it is showing that payment is still due from us and we are not being allowed to book any other ride till the dues have been cleared. We called the driver’s number and the recipient identified himself as the driver’s brother and claimed ignorance. We called the number the driver gave us, the lady who received our call claimed ignorance as to the entire transaction itself.
We have attached screenshots of payments, details of the driver, details of the number given by the driver and our Watsapp communication, requesting the driver to rectify the error and sent formal email to Ola on support.[protected]@olacabs.com and also sent reminders, however till date there is no response from their end. We cannot book another ride as we have to compulsorily clear these dues first. Was this information helpful? | 
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