Ola Cabs / Ani Technologies — Misbehaving driver, AC not working- CRN [protected]

I had booked Ola for my old grandparents travelling from Dombivli to Borivali. Its a 50km + Journey and the cab was book in the afternoon. From 2pm to 4pm my grandparents were suffering in the heat as the car's AC was not working. I called the driver and he threatened me by saying that he will cancel the ride and leave my grandparents in between. I raised an emergency alarm but no one got back to me from Ola. I tried reaching out to customer service numbers but no response.

I had to start from borivali to pick them up at Dahisar. I was extremely scared about their safety as the driver kept abusing. My grandfather is 80+. 2 hours of travel in non AC car during peak afternoon with constantly abusing and threatening driver ruined my granny's health. She had a sunstroke and was unwell for the next 2 days.

CRN [protected]