Ola Cabs / Ani Technologies — Ola cabs - not responding to my complaints

I booked a ride on Sat, Sep 25, 10:44 PM at Noida. My CRN number :- [protected].
Pick-Up Time:- 10:44 PM.
Pick-Up address:- B-5, B Block, Pocket B, Sector 20, Noida, Uttar Pradesh 201301, India
Drop address:- C.p, Block E, Connaught Place, New Delhi

I paid the amount in cash to driver, still they keep sending me text messages about pending bills, i called the driver to check at his end he told me that he has completed everything from his end, i should talk to support. I wrote emailed them everything on [protected]@olacabs.com multiple times, never got any reply. I finally decide to pay the amount again and resume my services after that again same incident happens, still they are not responding to my emails. They keep sending me text messages instead of responding to my mail.
This is not expected from such a renowned taxi service company